The Food Hygiene Rating Scheme (FHRS) is a Food Standards Agency(FSA)-Local Authority partnership supported by government. Its primary purpose is to help consumers choose where to eat out safely by providing information about hygiene standards in food outlets at the time they are inspected to check compliance with legal requirements. The FHRS also helps supports businesses who trade well and helps drive up and maintain food safety standards. Local authorities have to work to a national Brand Standard which can be viewed on the FSA website at
All catering outlets (restaurants, cafes, canteens, schools, care homes and nurseries, mobiles, event caterers, hotels and guest houses) and butchers selling raw and cooked meats are included in the scheme. Manufacturers, retailers, wet bars, child minders and those producing low risk foods, e.g. jams, cakes are currently excluded from the scheme.

These are the six rating levels:

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Businesses which receive a 2/1/0 rating may be revisited until standards improve. They may also be subject to formal action.

Worcestershire food businesses have a very good hygiene track record with some 90% having been given L5 (Very Good) and L4 (Good) ratings. Over 2,000 are now listed by local authority area on the FSA website. To check your rating is correctly uploaded log on to and do a local search. WRS cannot make corrections to the site but can put an incorrect rating on hold. The site is updated weekly but please do not expect your rating to appear the day after an inspection is done as only L5 will appear immediately. All other rating are held for 21 day to allow appeals to be made.

Your FHRS level is based on inspecting officers’ rating of  

  • food hygiene practices
  • structure, equipment, cleanliness
  • confidence in management [CIM] of which a key element to score well is having an appropriate food safety management system [FSMS} in place

Businesses are issued with a window sticker at time of visit. There is currently no legal requirement to display these but we strongly encourage you to do so!

Appealing Your Rating

The Food Business Operator has a right to appeal the rating given. Appeals must be made within 21 days of your inspection. We will only accept appeals either by e-mail, post or by using the FHRS Appeal Form in Word or pdf format. You will be advised in writing within seven days of the outcome which will include a review with the inspecting officer. It may or may not include a visit to your premises by a Senior Practitioner to discuss matters raised.

FHRS Re-rating Requests ( L0-L4)

There is a fee of £165 for a re-rating visit. Travel expenses may also be charged. This is in line with FHRS policy and that of many other authorities who have already introduced such a fee due to limited staff resources to carry out such visits.

Food business operators have a right to request a re-rating visit when they have taken action to put right the food hygiene failures found at last inspection. There is no limit on the number of requests but each will be subject to a separate charge. To avoid wasted visits, you should provide details of the improvements made with your request, including supporting evidence where appropriate.

To be re-rated use the Re-Rating Request form in Word or pdf format. Payment must be received in advance.  An unannounced visit will be made within 28 days of payment. The officer will look at all areas of operation not just those that needed action at last inspection.  

Please be aware that your rating could go up, down, or remain the same. 


If you decide not to ask for a re-rating, your next statutory inspection will be as follows (based on FSA National Code of Practice)


FHRS Level 4

1-2 years

Time periods vary according to all risk factors

FHRS Level 3

1-2 years

Time periods vary according to risk factors

FHRS Level 2

6 months – 1 year

With revisits as necessary to ensure food safety risks controlled

FHRS Level 1

6 months

With revisits as necessary to ensure food safety risks controlled

FHRS Level 0

6 months

With revisits as necessary to ensure food safety risks controlled




How to contact us

General Customer Enquiries -
Please contact us on:
Telephone: 01905 822799

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Address for Correspondence only

Worcestershire Regulatory Services,
Wyre Forest House
Finepoint Way
DY11 7WF